Is there a minimum time contract/commitment?
Not at all. You can pay monthly, or yearly. You can
also cancel at any time (see the user acceptance policies
regarding this).
How soon will my account be set up and ready for use?
Your account will be set up within 24 to 48 hours. Your site can be
uploaded to our servers immediately after receiving the welcome
e-mail, which will contain the information necessary for your account, plus
the password for the username chosen during signup. In fact, we
recommend that clients start uploading their site as soon as
possible after setup is complete, so that once domain transfer
is completed, the site will be available for use by your
visitors.
Do I have access to update my site 24 hours a day?
Absolutely. Whether you're a day person or a night owl, your
site is available for you to update anytime.
Can you register a domain name for me? Can
I register more than .com, .org, and .net?
Although you do not have to purchase a domain from Creative
Records we do offer a cost effective way to get your
domain registration. Yes, you can
purchase and set up up any kind of domain name.
I
see some hosts offering "unlimited bandwidth". Why don't you
offer this?
Technically speaking, there is no such thing as "unlimited
bandwidth". Someone has to pay for the traffic somewhere - and
if you check the fine print of some service agreements from
companies who claim to offer unlimited bandwidth, you'll
probably find that they do charge for traffic over a certain
amount. We dispense with the fine print.
Do you host Adult sites, warez sites or sites containing illegal
material?
No. Please see our for policies regarding this.
Can I back my site up?
Yes, there is a backup option on your
Site Administrator that
allows you to backup your whole site. Download it to your local
drive for safe storage. You can restore any backup by uploading
from your hard drive and and restore your site with the backup
file. See the
Site Administrator and the
User Administrator for more detailed instructions.
How fast are your connections?
Creative Records, Inc. Hosting Services has its servers at a private state-of-the-art
datacenter facility. Our servers are enabled
with redundant connectivity, environmental control, fire
suppression, power backup and high security.
Quality
Hardware
Creative Records, Inc. Hosting Services does not utilize
substandard components in equipment as a method of reducing
cost. Creative Records, Inc. Hosting Services network
routing and switching system is based on equipment from reliable
network hardware manufacturers such as Cisco. Creative Records,
Inc. Hosting Services servers are built with tested components
from name-brand manufacturers.
24/7/365
Proactive Monitoring
The Network Operations Center at QNOC provides around-the-clock
monitoring of the network and all equipment. Upon detection of
any service failure, the Network Operations Center will
proactively investigate and resolve the issue. Taking proactive
measures ensures problems are resolved before any user discovers
it.
What
types of payment do you accept?
We accept Checks, Visa, MasterCard, Amex as well as Automatic Payment from PayPal .
How
do I transfer my site To Creative Records, Inc. Servers?
Step 1: Sign up with us just as if it was a new account.
If you need a domain name you can purchase it from us or other
reputable companies. You can also transfer your domain to us and
maintain it with us as your
registrar.
Step 2: Within an 24 to 48 hours you will receive an email from
us stating that your account has been set up and issuing your an
account number and information on accessing your account.
Step 3: Transfer your content and test your site on our
server with a URL that we'll supply for you. Detail instructions
will be included in the sign up e-mail as well as on this
site.
Step 4: If you register your domain with us that there is
nothing you have to do. If you register your domain with another
company you will have to point your domain name to our name
servers. ns1.creativerecords.net and ns2.creativerecrods.net
(See below). If you want to transfer your domain to us you can
do that as well by sending your domain registrar an email
requesting the transfer..
Creative Records name servers:
-Primary DNS Server hostname:
NS1.creativerecords.net
-Secondary DNS Server hostname: NS2.creativerecords.net
Step 5: Once you verify the transfer, the registrar points your domain name to our name server, and the rest of the
world will be able to access your new site on our server with
the domain name within hours. Please note: it sometimes takes up
to 24-72 hours for the registrar (i.e. Domains) changes to take
place on all service providers globally. You may experience
people not viewing your new site for this period.
I changed
my password and now I can't get in.
Passwords are case sensitive and are limited to 8 characters. If
you entered a password longer than 8 characters please try
entering the first 8 characters when logging into your control
panel.
How do I get my email?
If you're familiar with your email client's setup, use the
following information to retrieve email from your POP account:
Incoming mail (POP3) server: mail.yourdomain.com. Your outgoing
mail would be also mail.yourdomain.com. You can also use the outgoing mail
(SMTP) server that you have from your ISP.
I
want to get started right away, but my domain name hasn't
transferred. How do I do it?
You can upload your page(s) immediately by pointing your FTP
client to the URL that you were assigned when you opened your
account. Your login will be your account name with your domain
as well. For example
yourname@yourdomain.com would be your login. Your password
will be the one assigned to you or, if you changed it, it will
be your new password. After your domain is fully propagated through the
system, you can upload to ftp.yourdomain.com
or use programs such as Front Page.
What is the path to perl?
#!/usr/bin/perl The absolute path for CGI is: /mainwebsite_cgi (the script you choose may
require the use of a trailing, please check the installation
instructions).
What
is the path to send mail
/usr/sbin/sendmail
Where should I put CGI scripts for my domain?
All CGI scripts should be uploaded to the /mainwebsite_cgi folder, located
under the root, for your domain. Be sure to follow
the instructions for the script you are uploading regarding
setting permissions on the files and folders you create, as they
vary from script to script
I
uploaded my files, but I don't see my page?
In the /mainwebsite_html directory put your index.html, page, then
anyone going to domainname.com will still see that page This is
the order in which the web server looks for a page to put up as
the "home" page: index.html index.html index.cgi
index.shtml index.html welcome.cgi welcome.html index.htm Just
delete the index.hmtl file and anything after it in this list
will then come up automatically. Notice that "home.html" is NOT
on the list and so will not show up as your home page. You would
need to rename it.
How do I
get my email?
If you're
familiar with your email client's setup, use the following
information to retrieve email from your POP account:
Incoming mail (POP3) server: mail.yourdomain.com
Outgoing mail (SMTP) server: mail.yourdomain.com or smtp.yourisp.com
Can I check the web mail with out going
through Pop mail?
Yes go to http://yourdomain.com/webmail/.
This brings you to the Squirrel Mail logon page. Login in with your complete e-mail address you@yourdomain.com.
Enter your password and you are in.
Of course your users can also set up their
accounts using a local email client such as Outlook or Outlook
Express or Eudora. The mail you set up is automatically set up
as a pop3 account. If a user asks for forwarding you have the
ability to do that in your Site Administrator.
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